My Resolution: Good Performance On Work

      My 2010's New Year resolution is “Good performance on my work”, I hope I could improve my work become more efficiency, because I always spend a lot of time for customer issues duplicated, it is the most difficulty part, first, you have a good communicate with customer by email to know what the configurations are, and what software they application. Second, you have to understand what the purpose they want to do, then you can try to duplicate issue, this is just beginning, because during the testing, you will meet the others situations that you don't know.
      Overall the problems of above, I am trying to figure it out and makes it simple and better, I have an idea on my mind, so I am going to implement it on my work flowchart, at first, I want to make a formal form for customer, it is about the configurations and equipments describing details of customer side, such as the error symptom, computer configuration, and what kind of the software they used, it will help us to easy understand what the problems customer met immediately, and I won't be guided to wrong direction on the issue, it not only reduce the email and phone call reply times, but also let us do the job more professionally. It is a very important step. another one is our Asia database establish mission, it is a miscellaneous job, I need to key in many kinds of paper work, there is a only way I figure it out is, I will find out 30 minutes per day to key in the database, as our daily routine job, I believe if I keep doing the job continuously, it will not be my extra stress before long, finally, I hope I can doing as what I am saying not just what I am thinking in 2010 year.